Carol hates Christmas! As far as she is concerned, it is just another Thursday, just another day at work. But during her workday, between 4 PM and midnight on Christmas Day, she is haunted by the kindness of strangers and painful memories as she ponders the true meaning of Christmas - past, present and future.
Who is that man with the big white beard and the jolly laugh? And why does he care if Carol has a nice Christmas or not?