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About the author

Ramona Pettygrave Shah has worked in the restaurant industry for a good stretch of her career, now a beverage consultant, previously a beverage director for a restaurant group consisting of nine restaurants and before that a tenacious bar manager and bartender. Her need for efficiency and understanding has fueled her borderline-obsessive quest to improve bar operations and bottom lines all while inspiring engaged teams, and empowering them as individuals. She looks to writing to help bartenders and managers make the beverage industry work for them, while making the industry a better place.

She and her husband live in Hamilton, Massachusetts and share a love of the outdoors and animals, and can be found exploring the diverse North shore coastline from their crappy boat. Don’t worry, no shark sightings yet.

Be sure to join her Facebook Group Straight Up: Real World Secrets to Running a Killer Bar to become a part of the bar management community, check out her website www.straightupbarmanagement.com, and follow her on Instagram @straightupbarmanagement.com